Responsible Gaming

 

At UnionBet.com, we are dedicated to fostering a safe and responsible gaming environment. While gaming can be an enjoyable form of entertainment, we recognize that it can lead to challenges for some individuals. Our commitment is to provide tools and resources to help you maintain control over your gaming activities.

 

Tips for Responsible Gaming

• Budget Wisely: Only play with money you can afford to lose.
• Set Time Limits: Allocate specific times for gaming and adhere to them.
• Avoid Chasing Losses: Accept losses as part of the game and avoid trying to recover them through continued play.
• Play for Entertainment: View gaming as a form of entertainment, not a way to make money.
• Stay Balanced: Ensure gaming doesn't interfere with your personal responsibilities or social life.
• Avoid Impairments: Do not play under the influence of alcohol, drugs, or when feeling distressed.

 

Setting Personal Limits

To support responsible gaming and to allow you to play within your means, we offer customizable limits:
Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit to manage your spending effectively.

Important: Increasing or removing existing limits will take 24 hours to come into effect. During this period, you may cancel the request.
Decreasing limits take effect immediately.

How deposit limits reset: Deposit limits follow a rolling calendar format.
Example: If you set a €100 weekly deposit limit today at 9:00 AM, it will reset exactly 7 days later at 9:00 AM.
Monthly limits reset 30 days from the time of setting.

To set a limit, visit My Account > Responsible Gaming. If you need assistance with setting different types of limits, please contact our Customer Support.

 

Need help deciding your limit? Try this quick budgeting formula:

+ Your Income
- Rent / Mortgage
- Utilities
- Groceries
- Other
= Your Personal Budget

Your deposit limit should remain well within your personal budget.

 

Time-Out Periods

When you need a short break from gaming, consider our time-out options:

24-Hour Time-Out: Temporarily suspend your account access for one day.

7-Day Time-Out: Take a week-long break from gaming activities.

During time-out periods, you will not be able to log into your account, helping you step back and reassess your gaming habits.

To request a time-out:
Contact our Customer Support via Live Chat or email at support@unionbet.com.Please note: Requests made via email may take up to 24 hours to be processed. We will confirm once the time-out has been applied.

 

Self-Exclusion

For longer breaks, we offer the following self-exclusion options:
2, 3, or 6 Months: Your account access will be suspended for the selected duration.

Indefinite Self-Exclusion: Your account remains closed for a minimum of 6 months. It can only be reopened upon your request after this minimum period.

To initiate self-exclusion: Please contact Customer Support via Live Chat or email at support@unionbet.com.
Note: Requests made via email may take up to 24 hours to process. You will receive a confirmation once applied.

During any active self-exclusion, you will not receive marketing materials from us.

 

Self-Assessment

Recognizing potential gambling problems is crucial. Reflect on the past year and consider the following questions:

• Have you bet more than you could afford to lose?
• Do you need to gamble with larger amounts to achieve the same excitement?
• Have you tried to win back money you've lost by gambling more?
• Have you borrowed money or sold possessions to fund gambling?
• Do you feel you might have a gambling problem?
• Has gambling caused health issues like stress or anxiety?
• Have others criticized your gambling habits?
• Has gambling led to financial problems for you or your household?
• Do you feel guilty about your gambling behavior?

If you answer "yes" to any of these questions, it may indicate a gambling problem. We encourage you to seek assistance from the professional organizations listed below.

 

Support Resources

If you or someone you know is struggling with gambling, consider reaching out to these organizations:

Gamcare: where you can find contact information for advice and support. Visit Gamcare

GamblingTherapy: Provides free advice and support, including a helpful app. Visit Gambling Therapy

GamblersAnonymous: A community sharing experiences and support. Visit Gamblers Anonymous

BeGambleAware: Provides a free assessment if you think you are at risk. Visit BeGambleAware

Betblocker: Free worldwide self-help resources. Visit Betblocker

 

Protecting Minors

Gambling at Goatz.com is strictly limited to persons aged 18 and over. We enforce age verification and may request ID. Accounts found to be underage will be closed, and transactions voided.

• Keep login details confidential.
• Use filtering software to block gambling sites on shared devices.
• Educate minors about the legality and potential harms of gambling.

 

Filtering Tools

To restrict access to gambling sites:

Betblocker:  Blocks access to gambling sites and offers support around responsible gaming. Visit Betblocker

Net nanny: Helps block inappropriate content, including gambling sites. Visit Net Nanny

 

UnionBet.com operates under a strict Responsible Gaming framework in line with applicable regulatory requirements. For more information or personalised support, contact us at support@goatz.com.

UnionBet.com is licensed and regulated by the Kahnawake Gaming Commission. The information on this page is intended to support our players and promote a healthy gaming environment.